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Shipping & Returns

Returns Policy

You may return stock (un-customized) new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Customs, VAT, and Import Fees Responsibility Clause

Please note that our prices do not include any customs duties, value-added taxes (VAT), import fees, or any other similar charges that may be incurred. All such fees are the sole responsibility of the buyer. These charges vary by country and are determined by local government regulations. We recommend that buyers check with their country’s customs office to understand any potential additional costs before placing an order. As we have no control over these charges, we cannot predict their amount and are not responsible for payment of these fees.